Emergency Information

If you smell the distinctive rotten egg odor of natural gas, hear a hissing sound near a gas meter or pipeline or if you see a broken line follow the steps below:

If you smell gas inside:

• Evacuate everyone immediately, including pets.
• Leave the door open behind you as you evacuate the premises.
• From a safe location, outside of the building and away from the gas leak, call the Great Plains Natural Gas, emergency contact number: 877-267-4764.
• If the leaking gas ignites, don’t attempt to extinguish the flames.
• Call the fire department at 911.
• Keep other people and animals away from the area.

DO NOT do any of the following:

• Do not use a telephone or cell phone inside the building.
• Do not open or close any windows.
• Do not flip light switches; pull plugs or operate electrical devices. This includes garage door openers, doorbells, and any type of vehicle, machinery or equipment.  Any sparking could ignite the gas.
• Do not smoke or light matches.
• Do not re-enter the building until you are told it is safe to do so.

If you smell gas outside:

• Evacuate the area immediately.
• Do not use electronic devices or cell phones near the area of the leak.
• From a safe location, away from the gas leak, call the Great Plains Natural Gas, emergency contact number: 877-267-4764.
• Do not smoke or light matches near the area of the leak.
• If the leaking gas ignites, don’t try to extinguish the flames.
• Call the fire department at 911.
• Keep other people and animals away from the area.

If digging and natural gas pipeline damage is suspected:

• If motorized equipment can be turned off safely, do so to prevent the ignition of accumulated gas.
• Abandon the equipment and leave the area on foot.
• Do not attempt to restart the equipment until you are told it is safe to do so.
• Do not use any electronic devices including cell phones near the area of the leak.
• From a safe location, away from the gas leak, call the Great Plains Natural Gas emergency contact number 877-267-4764.
• Do not smoke or light matches near the area of the leak.
• If the gas ignites, do not attempt to extinguish the flames.
• Call the fire department at 911.
• Keep other people and animals away from the area.

Please note: Billing information is available Monday-Friday, 7:30 A.M. to 6:30 P.M. at 877-267-4764.