Customer Service Hours
7:30 AM-6:30 PM CST
24-Hour Emergency
877-267-4764
24-Hour Emergency
877-267-4764
Call 811, it is a free call! The One Call Center will let us know who you are and where you intend to dig.
It’s important to keep your natural gas meter clear of debris, vegetation, snow, and ice.
Natural gas is the best choice for space and water heating in new construction. Converting to natural gas for heat or adding a new gas fireplace may be more affordable than you think, especially if you already have natural gas in your neighborhood. Please review this general overview of the requirements for new gas service. Each construction project differs, so contact Great Plains Natural Gas to discuss your project. We’ll be happy to help.
When you have completed these steps, schedule a site visit with one of our representatives. We schedule two to 10 weeks in advance, depending on how busy the construction season is, so call early.
Your lot must be at final grade and the foundation backfilled and compacted at the meter location. Should an aid to construction be required, it must be paid to Great Plains Natural Gas before we install your service.
The “Gas Meter Location” diagram located below illustrates meter location and clearances. Be sure the meter and associated equipment are protected from falling ice, snow, water, etc. The “Optimal Building Entry” area is identified as the green shaded area. The gas line should stub out of your building in the green shaded area.
Pipe stubbed from a mobile home must be at least ¾-inch in diameter. A kink-proof mobile home connector from the piping to the gas meter must be provided.
Great Plains Natural Gas reserves the right to specify the meter location. All meters must be outside. The gas meter should be located on the side of the building nearest the local electric transformer. New construction gas meter locations should be within 10 feet of the electric meter to allow for a shared service trench, reducing the costs to the builder/homeowner. Great Plains Natural Gas requires a 4-foot clear zone in front of the gas meter.
Know the following information in advance to avoid service delays or having to do an expensive relocation someday:
Customers must pressure test all customer-owned natural gas piping systems per local jurisdictional code. The system can be pressure tested through the ¼-inch tap on the meter bar. The meter bar and riser must be level and plumb after customer piping is connected. If Great Plains Natural Gas’s facilities are under stress before the meter is set, a service call charge may be assessed and the meter will NOT be set. Your mechanical contractor will have to re-pipe the connection and an additional call to request the meter will be required. At the time we witness the pressure test, or receive notification indicating it was tested, our representative will set the gas meter.
You are responsible for inspecting and maintaining piping downstream of the meter, including buried lines that may be subject to corrosion and leaks. NO structures or buildings can be located over Great Plains Natural Gas owned natural gas lines. You may contact Great Plains Natural Gas for advice or assistance at any time.
